Return, Refund & Replacement Policy

At Aarsh HealthMart, the e-commerce section of Aarsh ReproHealth, operated by EndoDaylights India Private Limited, we want you to be fully satisfied with your purchase. This policy explains when an order can be cancelled, when a product can be returned, and how the resulting refund or replacement is processed.

You can cancel your order anytime before it has been dispatched by the seller, for a full refund of the order value including applicable discounts and coupons:

• Log in to your Aarsh HealthMart account and go to “My Orders”.
• Select the order, click “Cancel Order”, choose a reason, and confirm.
• Alternatively, contact customer support with your Order ID and reason for cancellation.

Once an order has been dispatched, it can no longer be cancelled; you may refuse delivery or raise a return request after receiving the product, as described below. Prepaid orders cancelled before dispatch are refunded within 5-7 business days; Cash on Delivery orders have no refund to process since no payment was made. The seller or Aarsh HealthMart may also cancel an order due to stock unavailability, pricing/listing errors, unserviceable delivery locations, suspected fraud, or force majeure events, in which case a full refund (for prepaid orders) will be issued.

Return requests must be raised within 7 days of delivery, unless a longer or shorter window is specified on the product page.

• Damaged Products: Products received in damaged or defective condition.
• Wrong Product Delivered: When the product delivered does not match the order placed.
• Expired or Near-Expiry Products: Products delivered with less than 3 months of shelf life remaining (except for products with a shorter manufacturer shelf life).
• Quality Issues: Products that do not meet the quality standards described on the platform.
• Manufacturing Defects: Products with visible manufacturing defects or packaging issues.

• Products with tampered packaging or broken seals (unless received damaged).
• Products used, consumed, or partially used after delivery.
• Products purchased during promotional sales marked as “non-returnable.”
• Personal care and intimate hygiene products (unless received defective or damaged).
• Prescription medicines (unless there is a clear error in the order).

Step 1: Request a Return

Contact our customer support team within 7 days of receiving the product via:

• Email: support@aarshreprohealth.com
• Phone: +91 9740522300
• Customer Support Portal on the website, under “My Orders”

Step 2: Provide Order Details

• Order ID
• Product name and details
• Reason for return
• Photos or videos of the product (if damaged or defective)

Step 3: Verification and Approval

Our team will review your request within 2-3 business days and share pickup or drop-off instructions if approved.

Step 4: Return the Product

Return the product in its original packaging with all accessories, tags, and documents. Our logistics partner will arrange a pickup at no additional cost.

Step 5: Refund or Replacement Processing

Once the product is received and inspected, your refund or replacement will be processed within 5-7 business days.

• If the same product is available in stock, you may opt for a free replacement instead of a refund.
• If the product is out of stock, you can choose a full refund or store credit.

• Credit/Debit Cards: Refunds will reflect in your account within 7-10 business days.
• Net Banking/UPI: Refunds will be processed within 5-7 business days.
• Wallets: Instant credit to your wallet balance.
• Cash on Delivery (COD): Refunds will be issued via bank transfer; you must provide your bank account details.

• If the return is due to our error (wrong/damaged product), shipping charges will be refunded.
• If the return is due to customer preference or change of mind, original shipping charges are non-refundable.

• If only part of the order is returned.
• If the product is returned with missing accessories or packaging.
• If the product shows signs of use beyond inspection.

Refunds or replacements may be delayed due to bank processing times, incorrect bank details (for COD refunds), or pending verification of the claim. If your request is delayed beyond the stated timeline, please contact our support team.

• Inspect products immediately upon delivery.
• Report any issues within 7 days of receiving the order.
• Ensure products are returned in original condition with all packaging and accessories.
• Provide accurate information and documentation for the request.

• Promotional Items: Products received as part of promotional offers or free gifts may not be eligible for return.
• Seller-Specific Policies: Some third-party sellers may have their own return policies. Please check the product page for details.
• Medical Devices: Returns of medical devices are subject to additional verification and may require manufacturer approval.

Aarsh HealthMart reserves the right to modify or update this policy at any time. Any changes will be effective immediately upon posting on our website.

Aarsh HealthMart

(E-Commerce Section of Aarsh ReproHealth)

EndoDaylights India Private Limited

Email: support@aarshreprohealth.com

Phone Number: +91 9740522300

Address: Bangalore, Karnataka, India